At Bio Creative Labs we want you to be 100% satisfied with your purchase and experience. That is why we offer an easy return process. Returns are accepted within 30 days after purchase from petalfresh.com only. Items purchased from a Bio Creative Labs retail partner will not be accepted. Samples & free gifts with purchase are not returnable. We cannot accept returns from outside of the US.
For
Returns:
Once your order is received, your refund will be processed and automatically
applied to your credit card within 2 business days. Depending on your credit
card company, it may take up to 14 business days after your credit is applied
for it to post to your account.
For
Exchanges:
Once your order is received, your exchange will be processed. You will receive
an email with updated tracking information for your new products!