Frequently Asked Questions

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What is Petal Fresh Pure?

Petal Fresh Pure is a line of products for personal body care and hair care. Petal Fresh Pure specializes in certified organic ingredients, such as herbal extracts, for quality care at affordable prices.

What is Hair ResQ?

Hair ResQ is a line of haircare products developed under Petal Fresh Pure to address common haircare concerns such as hair thinning or scalp care. We combine the power of nature and science to create targeted hair care regimens.

What makes Petal Fresh Pure different from other beauty products?

Petal Fresh Pure utilizes carefully selected, certified organic ingredients that are carefully balanced with the gentlest, safest cleansing and conditioning agents to cleanse and nourish your body, hair and scalp. Vegetarian and cruelty-free, Petal Fresh Pure is also good for the environment and those living an eco-friendly lifestyle. Safe for the environment, safe for your body, Petal Fresh Pure will restore your health and beauty with worry-free simplicity. When you select a product from the Petal Fresh line, you can take comfort in knowing you are making an affordable, healthy choice.

Do Petal Fresh Pure products have parabens?

Petal Fresh Pure is safe and clean without petrochemicals, phthalates, parabens, colors or harsh preservatives.

Why organic?

Our certified organic ingredients promote healthy living according to an eco-friendly, sustainable lifestyle. Our products uphold a higher standard of beauty with formulas free of harsh chemicals or preservatives.

Why use natural ingredients?

Natural ingredients and herbal extracts have extremely powerful and effective properties. Natural ingredients are safe, healthy and easily absorbed by the skin. Using natural products promotes health and wellness for your body.

What percentage of your product formulas are natural ingredients?

Most of our products are proudly formulated with 96% natural ingredients, but even at the lowest percentage, we use at least 88% natural ingredients.

What are the benefits to your products?

Petal Fresh Pure utilizes the gentlest cleansing and conditioning agents, so that our products are hypo-allergenic and perfectly safe. Our herbal extracts and natural oils are extremely antioxidant-rich and nourishing to the skin, restoring damage and preventing future damage.

What preservatives do you use?

Currently, we are utilizing a natural base of perservatives that includes: Benzyl Alcohol, Dehydroacetic Acid or Sodium Benzoate. We do not use harsh perservatives in our Petal Fresh Pure products such as phenoxyethanol, methylisothiazolinone, and methylchloroisothiazolinone.

Are your products cruelty free or tested on animals?

None of our products are tested on animals. None of our suppliers test on animals, nor do we use ingredients that require animal testing.

Are your products vegetarian or vegan?

The majority of our products are vegan, with the exception of the products that include Honey in their ingredients.

Are you registered with PETA? Why can't I find Petal Fresh on their website?

We are registered under the name of our company Bio Creative Labs.

Are Petal Fresh Pure products safe for pregnant women?

Yes, our products are safe for pregnant women, and in fact many Petal Fresh fans rave about our body butters for their baby bumps! However, if you have any specific concerns, we recommend consulting your doctor.

Do you ship to international customers?

While we do hope to offer international shipping options in the near future, at the moment we are only able to ship within the United States. In the meantime, we encourage international customers to reach out to and we can help you locate a distributor near you.

Why is the Petal Fresh Pure Shampoo and Conditioner formula different in Europe?

There are a few reasons for the variation in our Petal Fresh Pure Shampoo and Conditioner formula for the European market:
Regulatory Differences:

  1. The European Union has its own set of cosmetic regulations and standards, which sometimes differ from those in other regions. To ensure we are fully compliant with European Cosmetic Regulations, we may need to adjust our formula accordingly.
  2. Ingredient Availability: Some ingredients that are available and popular in one region may not be as accessible or preferred in another. We always strive to use the highest quality ingredients that are both locally sourced and meet our brand's standards.
  3. Consumer Preferences: European consumers might have slightly different hair care needs and preferences compared to consumers in other parts of the world. Factors such as climate, hair type, and styling trends can influence these preferences. We aim to cater to the specific needs and desires of our European customers by slightly tweaking our formula.
  4. Environmental Considerations: We are committed to sustainable practices and, at times, might modify our formula to better align with the environmental initiatives or concerns prevalent in a particular region.

We want to assure our customers that regardless of the region, the essence of Petal Fresh Pure remains the same. We prioritize natural ingredients, sustainability, and efficacy in all our products, ensuring that our customers always receive the very best in hair care.

Why aren't your products sulfate-free anymore?

The presence of Sodium Coco Sulfate (SCS) in the EU formula of our Petal Fresh Pure Shampoo is a surfactant derived from natural coconut oil, and we use it for its excellent cleaning properties and its compatibility with a natural product ethos. While "sulfate-free" often refers to avoiding harsh sulfates like Sodium Lauryl Sulfate (SLS) and Sodium Laureth Sulfate (SLES), which can be more stripping to the hair, SCS is a milder option that aligns with our commitment to a high natural origin content.

We understand that the term "sulfate" can be concerning, so we take this opportunity to assure you that SCS is considered a safe and gentle alternative. It is widely accepted in the realm of natural cosmetics, especially in Europe where our natural percentage in the formula is at 98%. This ensures that while we do use a surfactant to achieve the desired cleansing effect, we do so without compromising our standards and the needs of our conscious consumers.

Have a question we haven't answered here?

We're here for you! If you need any additional assistance, please contact us or email and someone from our team will get back to you as soon as possible.