Policies

Americans with Disabilities Act (ADA) Policy

Americans with Disabilities Act (ADA) Policy

Bio Creative Labs is committed to making its website accessible to individuals with disabilities in accordance with the Americans with Disabilities Act (ADA).

Scope

This policy applies to all web content produced by Bio Creative Labs, including the main website and any subdomains, mobile applications, and any other digital properties owned or operated by Bio Creative Labs.

Accessibility Standards

Bio Creative Labs is working towards full compliance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which are widely recognized as the industry standard for website accessibility.

Feedback

If you have trouble accessing any part of the Bio Creative Labs website, please contact us at customercare@biocreativelabs.com. We will make every effort to provide you with the information you need in a format that is accessible to you. We welcome any feedback on how we can improve the accessibility of our website.

Enforcement

Bio Creative Labs takes accessibility very seriously and is committed to continuous improvement of its website accessibility. If you feel that Bio Creative Labs has not met its obligations under the ADA or other accessibility laws, you may file a complaint with the company at hello@Bio Creative Labs.com.

Bio Creative Labs will promptly investigate and respond to any complaints received and will take appropriate actions to address any issues that are identified.

Modifications

Bio Creative Labs may make changes to this policy from time to time, so please check back regularly. The most recent version of this policy will always be posted on this page.

Last updated: February 09, 2023

Cookie Policy

Cookie Policy for PetalFresh.com

At PetalFresh.com, we use cookies to enhance your browsing experience and provide personalized services. Our cookie policy is outlined as follows:

1. What are Cookies?
Cookies are small text files that are stored on your device by a website. They are used to remember your preferences, settings, and other information related to your use of the website.

2. How we use Cookies
We use cookies to improve your experience on our site, including remembering your shopping cart, remembering your preferences, and providing personalized content and advertisements.

3. Third-Party Cookies
We may also use third-party cookies from services such as Google Analytics and Facebook to collect data on how our site is used and to show personalized advertisements.

4. Managing Cookies
Most web browsers allow you to control the use of cookies through the browser settings. You can choose to accept all cookies, reject all cookies, or choose which cookies to accept. Please note that disabling cookies may limit your ability to use certain features of our site.

5. Privacy Policy
Our use of cookies is subject to our privacy policy, which can be found on our website.

If you have any questions or concerns about our use of cookies, please contact us at customercare@biocreativelabs.com.

Copyright & Intellectual Property Policy

Copyright and Intellectual Property Policy for PetalFresh.com

At PetalFresh.com, we respect the intellectual property rights of others and expect our users to do the same. Our policy on copyright and intellectual property is as follows:

1. Copyright
All content on PetalFresh.com, including text, images, logos, and software, is protected by copyright and may not be used without our express written consent.

2. Trademarks
The PetalFresh.com logo and name are trademarks of Bio Creative Enterprises, and may not be used without our express written consent.

3. Infringement
We take the protection of intellectual property rights very seriously and will respond to all claims of infringement. If you believe that your intellectual property rights have been violated, please contact us at marketing@biocreativelabs.com.

4. User-Generated Content
By submitting content to PetalFresh.com, you grant us a non-exclusive, worldwide, royalty-free license to use, copy, modify, and distribute that content for any purpose. You represent and warrant that you have the right to grant this license and that the content does not infringe the intellectual property rights of any third party.

5. Digital Millennium Copyright Act (DMCA)
If you believe that your copyrighted material has been used on our site in a way that constitutes copyright infringement, please send us a notification of claimed infringement that complies with the Digital Millennium Copyright Act (DMCA). The notification should include the following information:

• A physical or electronic signature of the owner or a person authorized to act on behalf of the owner of the copyright;
• Identification of the copyrighted work that you claim has been infringed;
• Identification of the material that is claimed to be infringing and that is to be removed;
• Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an email address;
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of the copyright.
We will respond promptly to any valid notices of claimed copyright infringement.

If you have any questions or concerns about our copyright and intellectual property policy, please contact us at marketing@biocreativelabs.com.

Payment & Order Processing

Payment Policy for PetalFresh.com

At PetalFresh.com, we strive to provide a secure and convenient shopping experience for our customers. We accept a variety of payment methods, including credit and debit cards, as well as PayPal. Our payment policy is as follows:

1. Payment Methods
We accept the following payment methods: Visa, Mastercard, American Express, Discover, and PayPal.

2. Payment Processing
All payments made through PetalFresh.com are processed through secure and encrypted payment gateways to ensure the protection of your personal and financial information.

3. Order Processing
Orders will not be processed until payment has been successfully received and confirmed.

4. Sales Tax
Sales tax will be applied to orders based on the shipping address and the applicable tax laws in that jurisdiction.

5. Currency
All prices on PetalFresh.com are listed in USD, and all payments must be made in USD.

6. Refunds
Refunds will be processed to the original payment method used for the purchase. Refunds will be processed within [insert number of days] days of the return of the eligible product.

7. Disputes
If you have any disputes regarding payment, please contact us at customercare@biocreativelabs.com. We will work with you to resolve the issue and ensure your satisfaction.

If you have any questions or concerns about our payment policy, please contact us at customercare@biocreativelabs.com.

Return Policy

Return Policy for PetalFresh.com

At PetalFresh.com, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer the following return policy:

1. Eligible Items
All products sold by PetalFresh.com are eligible for return within 30 days of delivery, except for final sale items, which are not eligible for return.

2. Conditions for Return
To be eligible for return, products must be in their original condition and packaging, including all original tags, labels, and accessories. Products must be free from damage and show no signs of use.

3. Return Process
To initiate a return, please contact us at customercare@biocreativelabs.com and provide your order number and a brief explanation of the reason for the return. We will then provide you with instructions for returning the product.

4. Refunds
Once we receive the returned product, we will inspect it to ensure it meets the conditions for return. If the product is in eligible condition, we will issue a refund to your original payment method. Refunds will be processed within [insert number of days] days of receipt of the returned product.

5. Shipping Costs
Customers are responsible for the cost of return shipping, unless the return is a result of our error. If the return is a result of our error, we will cover the cost of return shipping.

6. Exchanges
If you would like to exchange a product for a different item, please return the original product for a refund and place a new order for the desired item.

7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us at customercare@biocreativelabs.com within 7 days of delivery. We will work with you to resolve the issue and ensure your satisfaction.

If you have any questions or concerns about our return policy, please contact us at customercare@biocreativelabs.com.

Shipping & Delivery

Shipping and Delivery Policy for PetalFresh.com

At PetalFresh.com, we understand the importance of timely and reliable delivery of your purchases. Our shipping and delivery policy is outlined as follows:

1. Shipping Methods
We offer a variety of shipping methods to meet your needs, including standard shipping, expedited shipping, and international shipping. Shipping rates and delivery times may vary based on your location and the shipping method selected.

2. Order Processing Time
Orders will be processed and shipped within 3 days of receiving the order.

3. Delivery Time
Delivery time is estimated based on the shipping method selected and your location. Delivery times are not guaranteed and may be impacted by unforeseen circumstances, such as inclement weather or carrier delays.

4. Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the carrier’s website or mobile app.

5. Shipping to Multiple Addresses
At this time, we are unable to ship to multiple addresses for a single order. If you need to ship to multiple addresses, please place a separate order for each address.

6. International Shipping
We offer international shipping to select countries. Delivery time and shipping rates for international orders may vary. It is the responsibility of the customer to pay any applicable customs duties or taxes for international shipments.

7. Shipping Charges
Shipping charges are calculated based on the weight and dimensions of your order, as well as your shipping location. Shipping charges will be displayed at checkout before you place your order.

If you have any questions or concerns about our shipping and delivery policy, please contact us at customercare@biocreativelabs.com.

Terms & Conditions

Terms and Conditions for PetalFresh.com

Welcome to PetalFresh.com, an online e-commerce platform for purchasing products and services. By accessing or using the PetalFresh.com website, you agree to be bound by the following terms and conditions. If you do not agree to these terms and conditions, please do not use our website.

1. Use of the Website
The PetalFresh.com website and its content are intended solely for personal, non-commercial use. You may not use the website or its content for any other purpose without PetalFresh.com's express written consent.

2. Order Processing
When you place an order on our website, you agree to pay the price indicated, plus any applicable taxes and shipping fees. You also agree to provide accurate and complete information required for the processing and delivery of your order. PetalFresh.com reserves the right to cancel or refuse any order for any reason at any time.

3. Product Information
The descriptions, images, and prices of products and services on our website are subject to change without notice. While PetalFresh.com takes reasonable care to accurately display the attributes of its products, we do not guarantee that the product descriptions, images, or other content available on the website are error-free, complete, or current.

4. Payment and Billing
PetalFresh.com accepts payment via credit card, PayPal, or other methods as indicated on our website. You represent and warrant that you are authorized to use the payment method you choose and that you authorize us to charge the amount of your order to that payment method. If your payment method is denied, your order will not be processed.

5. Shipping and Delivery
PetalFresh.com ships to most locations within the United States and internationally. Shipping times and fees will vary based on the destination and shipping method selected. PetalFresh.com is not responsible for any delays caused by shipping carriers or customs.

6. Returns and Refunds
PetalFresh.com accepts returns and provides refunds in accordance with our return and refund policy, which is available on our website.

7. Intellectual Property
The PetalFresh.com website and its content are protected by copyright, trademark, and other intellectual property laws. You may not use any of the website's content without PetalFresh.com's express written consent.

8. Disclaimer of Warranties
The PetalFresh.com website and its content are provided "as is" without any warranties of any kind, either express or implied. PetalFresh.com does not warrant that the website or its content will be error-free or uninterrupted, and PetalFresh.com shall not be liable for any errors or omissions in the website or its content.

9. Limitation of Liability
PetalFresh.com shall not be liable for any damages of any kind arising from the use of the PetalFresh.com website or its content, including but not limited to direct, indirect, incidental, or consequential damages.

10. Modification of Terms
PetalFresh.com reserves the right to modify these terms and conditions at any time without notice. Your continued use of the PetalFresh.com website following any such modification constitutes your agreement to be bound by the modified terms and conditions.

11. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of the State of California.

If you have any questions or concerns about these terms and conditions, please contact us at customercare@biocreativelabs.com.